STUDIO HELP CENTER

All our flowers are delivered by a person, throughout the metro Phoenix area. We have both our own Floral Ambassador, as well as relationships with couriers, either option providing professional hand delivery.

Guaranteed delivery by 11 am when ordered the previous day - $10 additional

2 hour delivery window any time during the day - $20 additional

Yes! [Did you really just ask us that?! :-) … just sayin’]

We offer extended delivery times during holidays such as Valentine's Day, Mother's Day, Thanksgiving and Christmas. We typically start earlier and end much later - working until all the deliveries are made, even into the evening. 

For Valentine’s Day, because everyone wants their deliveries at the same time, we have the following additional options for delivery:

Valentine’s Day is on Tuesday in 2017:

Delivery to a Business, Guaranteed by 3 pm - an additional $20 on top of our normal delivery fee.

Delivery any time on the 14th, an additional $10 

Delivery any time on the 13th, to a business or to a home, and additional $5

Deliveries Thursday, Friday, Saturday, and Sunday before Valentine’s Day - no extra charge.

Tip for Valentine’s deliveries - order early - when we can set aside your flowers and get your order into our flow earlier, your flowers go out on earlier runs. When you wait until last minute, you might miss the first delivery run.

Mother's Day is Sunday, May 14th

Monday and Tuesday, normal, 8 am - 5:30 pm
Weds, Thursday, Friday - 8 am - 7 pm
Saturday - 9 am -6 pm
Sunday - 9 am -3 pm

Guaranteed delivery by 3 pm Friday - $10 extra - orders must be submitted a day prior to delivery

Guaranteed delivery by 1 pm Saturday or Sunday - $10 extra    - orders must be submitted a day prior to delivery

Our deliveries typically happen between Monday-Friday 9-4:30, and 10-2 on Saturday, with If you have specific times that are critical to you, we are happy to accommodate. Sometimes extra fees will apply as we pull your order out of our normal flow and pay special attention, or send out an additional team member.

Early Delivery prior to 9:30 am is available when ordered by the day before, and is an additional $20 - we’ll bring our team member in early just for you!

Late delivery - after 4 or 5 pm, additional $20 (mostly due to heavy traffic, or delivery after closing)

After hours Delivery - you can pre-arrange for deliveries after hours, with an $30-$50 additional fee that includes a tip for the team member who serves you. If you call after hours and schedule a delivery before we open, we have a $150 minimum which includes a minimum of $50 for the delivery

We always want to ensure that the recipient actually receives them, and in wonderful condition to enjoy as long as possible. We also strive to minimize the number of trips to the home or office, so that there is less likelihood of additional fees for you. If they are not at home, our first choice is to leave it with a neighbor, safely inside. During the cooler winter months, sometimes it's cool enough in the shade to leave the flowers by the front door. in either case, we call the recipient and let them know where to find the flowers. Some of our clients ask us to call the recipient ahead of time to make arrangements, either for a time frame or delivery window, or where to leave them if they are not home.

Are you kidding me?!! We love it when clients come in. While over 90% of our business is delivery, we always have at least a few pre-made arrangements ready to go.  You can also hand-select flowers from our curated collection of premium blooms, and ask us to create a wrapped bouquet, or even watch and give your input as a designer creates your floral arrangement for you during the hours when a designer is on site (about 75% of the time). All of our team members can create simple designs, so we've got you covered! Come on in and watch the magic happen!

Anytime during business hours:  Monday-Friday - 8:30-5:30 and Saturdays from 10am - 2pm

We also answer the phones after hours as needed - when you call us you will get an option to call one of our cell phones if you have an emergency or want to get set up for the next day. And on event dates and holidays, we are here longer and will pick up when we’re here. We love our clients!

Our goal is 100% satisfaction guaranteed. We work hard on the front end to communicate about any substitutions, clarify your intentions and desires, and then execute at 110% for you. We really care about you! And 99.9% of the time, we deliver. And yet, only God is perfect, sometimes mistakes happen.  If you are one of the one-in-a-million, rare ones where we have missed your expectation, for whatever reason, our first priority is to replace the offending arrangement with one that exceeds your expectation. We prefer to do that as quickly as possible - so please call us! And we know that weddings, funerals and other life events, you don’t get a do-over, and work extra hard to ensure quality, delight and timeliness.

Even though we would love to take food back as a return, our policy does not allow us to. We only offer the freshest quality of chocolate truffles possible. If something happens to them during transportation, we are happy to work with you on an exchange. Even though it has not happened, we would let you first and and get a replacement immediately.

Most people, even if they are looking for voluminous bouquets, are looking for the emotional impact - the 'Oh my gosh! This is so cool! I love it!', and an excited phone call or text or a hug! Impact can also be achieved through a design and floral selection that reflects the recipient's style, aesthetic, personality, hobbies or interest. Imagine receiving a delivery and seeing yourself reflected in it, knowing it was created just for you! You feel so special! Distinctive blooms and creative, artistic design also set the stage for an incredible impact.

Some people who want to know this want to know how many flower stems are in the arrangement, or how tall it is, how full it looks, or even what the emotional impact of the the floral gift will be! We want to get to know you and what's important to you, so we can direct you to the arrangements you will be happiest with.

Our low clustered designs are typically 8-12" tall, maybe a little taller for higher budgets. Our tall floral designs take advantage of an extra tall vase, tall branches and/or the stem length of the flowers to maximize impact, and can be 3-4 feet tall, and we’ve created designs on-site that are 5 to 10 feet tall.

Yes, we take pictures of most arrangements just before they are delivered. We can email you a picture within 1-2 business days, and on most days, can text a picture.

A fuller look can be achieved starting with flower stems that have multiple blooms per stem, such as asiatic or oriental lilies, or that have a larger presence, such as hydrangea. The sheer number of stems also provides a very full looking arrangement. For a fuller look on a budget, you can ask for mid-range or cost-effective flowers, such as alstroemeria, stock, any seasonal specials, or even colorful foliage textures.

We carry a carefully curated selection of premium flowers every day, rotating different varieties of distinctive flowers in the color palette for the season, as well as a selection of everyday flowers. Some weeks, one flower looks better, and some weeks, there’s rain in California and ____

We always have a beautiful selection available, ready to go...and in addition, we are always happy to special order your or their favorite flower, or pick up other items (special-order truffles, cakes, etc.). Give us an extra day, or week, to work on your specialty order. Or if it’s last minute, give us a go, and if we have the capacity, we’ll call around to our vendors, let you know the market price and options, and go pick it up for you - an extra fee may apply for last minute. Calling ahead allows us to slide your special order into our regular delivery schedules.

We love to serve businesses of all sizes. We want to get to know the most important details and keep it on file for your convenience and ease. Most of our corporate clients ask us to keep a credit card on file for payment per delivery. We can set up an invoicing system for companies set up to send checks. And in both cases, we can email receipts and invoices as well as pictures of what we deliver on your behalf.