Flowers are all about people, relationships, and celebrating life. Sharing support in a meaningful way is also really important to our clients, and to us.
Here is the story of a sympathy arrangement sent by one of our Members, and how developing a relationship with your florist makes all the difference!
One of our members asked his admin to call and order flowers for a funeral. We asked the questions that allow us to work magic for our members, and the admin didn't know much about the man who had passed. We didn't recognize him either. Most florists would have left it at that and delivered a generic masculine sympathy arrangement.
Since our member ordered the flowers, we went the extra mile, and looked them up the obituary. When we did, we saw that the man who passed was the father of another member of ours! (We knew that this member had lost her father, and hadn't known his name.). I reached out by text to the daughter of the man who passed away and asked about her Dad, what they were celebrating about his life. She was happy to talk about him, and shared that he was an Arizona cowboy through and through, and loved the desert!
We took all this in and went to work creating a custom arrangement for the service. Below is what we created, and both members were thrilled and appreciated the support.
The daughter gave us some clues, sharing that they were using succulents in the arrangements that were pre-purchased through the mortuary (which is why we didn't know about it before-hand - her Dad hadn't known us, and had purchased a funeral home package that included the basic flower arrangements).
Bringing in the textures and colors of the desert, succulents, a couple other desert-friendly plants that they could keep, as well as a rope accent, his heritage was well-celebrated in this very personal gift from one long-time friend and colleague to another.
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Do people actually come to our flower studio ?
Yes, and it's a different experience. Get the viewpoint of one of our new clients.
“Amazing customer service. I did not realize that they typically don't do "walk-in, walk-out" appointments. I showed up looking to just pick something out for my girlfriends birthday, and instead of turning me away and making me request a bouquet over the phone or online, she instead took me back into their private shop and flower fridge and helped me pick out individual flowers. Then, she prepared the bouquet and had me priced and checked out within 10 minutes. I'm so thankful for the service, and the flowers were BEAUTIFUL. Give them your business! They will take care of you!”
Alec B. Tempe
Thank you for letting us serve you Alec!